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Frequently Asked Questions
Orders
Below are some of are common questions about orders
Are your rugs handmade?
Yes. Our collection focuses on handcrafted rugs inspired by the rich rug-making heritage of Bhadohi, Uttar Pradesh.
Will my rug look exactly like the product photograph?
Not necessarily.
Handmade rugs may have subtle variations in color, texture, weave, pattern, and finish. Lighting and individual screen settings can also affect how colors appear online.
These variations are a natural characteristic of handcrafted products.
Where are your rugs made?
Our rugs are associated with the traditional rug-making region of Bhadohi, Uttar Pradesh, India.
Are handmade variations considered defects?
Generally, natural variations in handmade construction are not considered manufacturing defects.
However, if you believe your rug has a genuine manufacturing defect, please contact us within 24 hours of delivery.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can I cancel my order?
Please contact us as soon as possible after placing an order.
Cancellation availability may depend on whether the order has already been processed or shipped.
Please refer to our Terms & Conditions for applicable provisions.
How can I contact you about my order?
You can contact us at:
Please include your order number whenever contacting us about an existing order.
Do you ship internationally?
Yes. We currently offer international shipping to selected destinations.
Do you ship across India?
Yes. We offer delivery across India, subject to PIN-code serviceability.
How long does delivery take?
For India:
Processing: 2–3 business days
Metro Cities: 10–15 business days
Non-Metro & Remote Areas: 12–15 business days
For international orders:
Processing: 4–7 business days
Delivery: 15–25 business days
These are estimated timeframes and may vary.
Do you provide tracking?
Yes. Once your order is dispatched, tracking details will generally be sent by email and/or SMS.
Can I return my rug if I change my mind?
Our current policy is All Sales Final.
We do not accept returns or exchanges due to change of mind, incorrect selection, personal preference, color preference, or size preference.
What if my rug has a manufacturing defect?
Contact us within 24 hours of delivery at:
If the issue is verified as a manufacturing defect, we will arrange a replacement with an identical item, subject to availability.
Do you provide refunds?
Generally, no refunds are offered.
In exceptional circumstances, a refund may be approved at our discretion, subject to our Return & Refund Policy.
