Return & Refund Policy

Last Updated: 16/08/2026

At BhadohiRugIndia, every product is carefully inspected and prepared before dispatch. To maintain the quality and integrity of our products, we follow a final-sale policy as outlined below.

1. All Sales Are Final

All sales are final.

We do not accept returns or exchanges for purchases due to change of mind, incorrect selection, personal preference, color preference, size preference, or any other reason unrelated to a manufacturing defect.

Once an order has been successfully placed and processed, it is considered final.

2. Manufacturing Defects

If you receive a product with a manufacturing defect, please contact us within 24 hours of delivery.

You can contact us at:

Email: bhadohirugindia@gmail.com

To help us assess the issue, please provide:

• Order number

• Product details

• Clear photographs of the defective product

• Photographs of the packaging, if applicable

• A brief description of the defect

If the issue is determined to be a manufacturing defect, we will arrange to replace the defective item with an identical item, subject to availability, at no additional product cost.

3. Replacement Timeline

Any request for replacement due to a manufacturing defect must be raised within 24 hours of delivery.

Requests received after this 24-hour period will not be accepted.

Once a replacement request has been approved, the defective item must be returned to us within 5 days of receiving your order, unless otherwise instructed by BhadohiRugIndia.

Products must be returned in a condition that allows us to inspect and verify the reported defect.

4. No Refund Policy

We do not offer refunds. All purchases are non-refundable.

Our remedy for an approved manufacturing defect is replacement with an identical item, subject to availability.

Exceptional Circumstances

In exceptional circumstances, BhadohiRugIndia may, at its sole discretion, approve a refund instead of a replacement.

If a refund is approved, the applicable amount will be credited to the original payment method within 4–7 working days after the refund has been approved and processed.

The time taken for the amount to appear in your account may additionally depend on your bank, card issuer, UPI provider, or other payment service provider.

5. Return & Logistical Costs for Defective Items

For an approved manufacturing-defect replacement, the customer is responsible for the initial cost and arrangement of returning the defective item to our facility.

However, the eligible return shipping cost will be reimbursed by BhadohiRugIndia through your preferred payment method within 10 days of the replacement being shipped, subject to verification and submission of valid shipping-cost proof.

Customers may be required to provide:

• Return shipping receipt

• Courier receipt or tracking details

• Proof of payment for the return shipment

Shipping costs that are not reasonably related to the approved return may not be eligible for reimbursement.

6. Items That Are Not Eligible for Replacement

Replacement will not be provided for issues resulting from:

• Normal wear and tear

• Improper use or handling

• Washing or cleaning contrary to product instructions

• Damage caused after delivery

• Accidental damage

• Alteration or modification of the product

• Customer preference or change of mind

• Minor variations inherent to handmade products

Because our rugs are handmade, minor variations in color, texture, weave, pattern, and finish may occur. Such variations are a natural characteristic of handcrafted products and are not necessarily considered manufacturing defects.

7. Inspection of Defective Products

All manufacturing-defect claims are subject to verification.

BhadohiRugIndia reserves the right to inspect the returned product and determine whether the reported issue qualifies as a manufacturing defect.

If the returned product is found not to have a manufacturing defect, the replacement request may be rejected and the product may be returned to the customer at the customer's expense, where applicable.

8. Contact Us

For an approved manufacturing-defect claim or any questions regarding this Return & Refund Policy, please contact us:

Business Name: BhadohiRugIndia

Email: bhadohirugindia@gmail.com

Business Address:

Building No./Flat No.: 0
Road/Street: Jalalpur
City/Town/Village: Bhadohi
District: Bhadohi
State: Uttar Pradesh
PIN Code: 221401
India

Please ensure that all manufacturing-defect requests are submitted within the 24-hour reporting period described above.

9. Policy Changes

BhadohiRugIndia reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated Last Updated date.

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Quick Policy Summary

Returns: Not accepted
Exchanges: Not accepted
Manufacturing defect: Replacement available
Defect reporting period: Within 24 hours of delivery
Defective item return: Within 5 days of receiving the order
Refunds: Not offered
Exceptional refund: May be approved at our discretion
Approved refund processing: 4–7 working days
Defective-item return shipping: Customer initially pays; eligible cost reimbursed within 10 days of replacement shipment