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Shipping policy
Shipping Policy
Last Updated: 16/08/2026
At Bhadohirug (Bhadohi Knots Private Limited), we aim to provide reliable and safe delivery of our handcrafted rugs to customers in India and internationally.
This Shipping Policy explains our processing times, delivery estimates, shipping charges, tracking procedures, and other shipping-related information.
A. International Shipping
1. Shipping Locations
We currently offer international shipping to selected countries and destinations.
International shipping availability and applicable charges may vary depending on the destination.
2. Order Processing Time
International orders are typically processed within:
4–7 business days
Processing time may vary during:
-
Peak shopping seasons
-
Festive periods
-
Public holidays
-
Product customization
-
Made-to-order products
-
Unexpected operational circumstances
Once your order has been shipped, you will receive a shipping notification along with available tracking information.
3. International Delivery Time
Estimated international delivery time:
15–25 business days
Delivery time is calculated from the date the order is shipped, not from the date the order is placed.
Actual delivery times may vary due to:
-
Third-party carrier delays
-
Customs processing
-
Import procedures
-
Public holidays
-
Festive seasons
-
Weather conditions
-
Destination-country regulations
-
Other circumstances beyond our reasonable control
Please allow additional time during peak seasons and national holidays.
4. International Shipping Charges
Free Shipping
We offer free international shipping on orders above USD 500.
Standard Shipping
For international orders below USD 500, a standard shipping charge of:
USD 40
will apply.
Applicable shipping charges will be displayed at checkout before you complete your purchase.
5. Tracking Your International Order
Once your order has been dispatched, we will send the tracking information to you through email and/or SMS, where available.
The tracking information may include:
-
Tracking number
-
Courier/service provider
-
Tracking link
You can use the tracking number on the relevant courier's website to monitor your shipment.
6. International Delivery Issues
If your shipment is delayed, lost, or otherwise experiencing delivery issues, please contact our customer support team within 15–25 days of the expected delivery date.
We will make reasonable efforts to assist you in communicating with the relevant shipping carrier and resolving the issue.
7. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Please carefully verify:
-
Full name
-
House/building number
-
Street/address
-
City
-
State/province
-
Country
-
Postal/ZIP code
-
Contact number
Bhadohirug is not responsible for delays, failed deliveries, returns, or additional shipping charges resulting from incorrect, incomplete, or outdated address information provided by the customer.
8. Damaged or Defective International Orders
If your order arrives damaged or you believe you have received a defective product, please notify us within 24 hours of delivery.
Please contact:
Email: info@bhadohirug.in
Please provide your order number and photographs/videos of the product and packaging where requested.
For further information regarding defective products and replacement eligibility, please refer to our Return & Refund Policy.
9. Customs, Import Duties, and Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Any such charges are the responsibility of the customer unless expressly stated otherwise at checkout or in writing by Bhadohirug.
Customs authorities may also hold or inspect shipments, which may result in additional delivery time.
Customers are responsible for ensuring that imported products comply with the applicable laws and regulations of their destination country.
10. International Shipping Partners
We may work with established courier and logistics providers to deliver international orders, including:
-
Aramex
-
DTDC
-
UPS
-
FedEx
-
Other logistics partners as required
The shipping carrier may vary depending on the destination, product, package size, availability, and shipping service selected.
B. Domestic Shipping — India
1. Shipping Locations
We offer delivery across India.
Domestic shipping availability may depend on the serviceability of the customer's PIN code and the availability of our logistics partners.
2. Domestic Order Processing Time
Domestic orders are typically processed within:
2–3 business days
Processing time may vary during:
-
Peak seasons
-
Festive periods
-
Public holidays
-
Product customization
-
Made-to-order products
-
Unexpected operational circumstances
Once your order has been dispatched, you will receive a shipping notification along with tracking details.
3. Domestic Delivery Time
Estimated delivery times are:
| Delivery Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 10–15 business days |
| Non-Metro Cities & Remote Areas | 12–15 business days |
Delivery time is calculated from the date the order is shipped.
These are estimated delivery timeframes and may be affected by third-party courier delays, weather conditions, public holidays, festive seasons, or other circumstances beyond our reasonable control.
4. Domestic Shipping Charges
Free Shipping
We offer free domestic shipping on orders above ₹10,000.
Standard Shipping
For orders below ₹5,000, a standard shipping charge of:
₹1,000
will apply.
Applicable shipping charges will be displayed at checkout before the order is finalized.
Important: Orders between ₹5,000 and ₹10,000 are not specifically covered by the shipping-charge information provided in this policy. Please define the shipping charge/free-shipping rule for this range before publishing the policy.
5. Tracking Your Domestic Order
Once your order has been dispatched, we will send tracking information through email and/or SMS, where available.
You can use the tracking number on the relevant courier's website to monitor the status of your shipment.
6. Domestic Delivery Issues
If your shipment is delayed, lost, or experiencing another delivery issue, please contact our customer support team within 7 days of the expected delivery date.
We will make reasonable efforts to assist you in resolving the issue with the relevant shipping partner.
7. Address Accuracy
Customers are responsible for providing complete and accurate delivery information.
Please verify all shipping details before completing your order.
Bhadohirug is not responsible for delays, failed deliveries, returns, or additional shipping charges resulting from incorrect or incomplete information supplied by the customer.
8. Damaged or Defective Domestic Orders
If you receive a damaged or defective product, please notify us within 24 hours of receiving the order.
Please contact:
Email: info@bhadohirug.in
For a manufacturing defect or other eligible product issue, please refer to our Return & Refund Policy for the applicable replacement procedure.
9. Customs and Import Duties — Domestic Orders
Orders delivered within India are not subject to international customs or import duties.
Any applicable taxes or charges will be handled according to the applicable Indian laws and the information presented at checkout.
10. Domestic Shipping Partners
We may use established courier and logistics providers for domestic deliveries, including:
-
Blue Dart
-
Delhivery
-
DTDC
-
Safexpress
-
Other logistics partners as required
The shipping partner may vary depending on the destination, package size, weight, serviceability, and availability.
11. Delivery Delays
The delivery estimates provided in this policy are estimates and are not guaranteed delivery dates.
Delivery may take longer due to circumstances including:
-
Courier delays
-
Severe weather
-
Natural disasters
-
Public holidays
-
Festive seasons
-
Transportation disruptions
-
Customs processing for international orders
-
Incorrect delivery information
-
Remote-area delivery limitations
-
Events beyond our reasonable control
We will make reasonable efforts to assist customers with shipment-related issues.
12. Contact Us
If you have questions regarding your shipment, please contact us:
Bhadohirug
Bhadohi Knots Private Limited
Email: info@bhadohirug.in
Business Address:
Building No./Flat No.: 0
Road/Street: Jalalpur
City/Town/Village: Bhadohi
District: Bhadohi
State: Uttar Pradesh
PIN Code: 221401
India
Quick Shipping Summary
India
Processing: 2–3 business days
Metro delivery: 10–15 business days
Non-Metro/Remote: 12–15 business days
Free shipping: Orders above ₹10,000
Standard shipping: ₹1,000 for orders below ₹5,000
Defect reporting: Within 24 hours
International
Processing: 4–7 business days
Delivery: 15–25 business days
Free shipping: Orders above USD 500
Standard shipping: USD 40 below USD 500
Defect reporting: Within 24 hours
Import duties/taxes: Customer's responsibility unless otherwise stated
